Refund policy

Returns, Refunds & Cancellations Policy

Our products are personal care and nutritional supplements. For hygiene and safety reasons, we don't accept returns or exchanges, except in the cases listed below. Please read the ingredient list carefully before you buy, especially if you have any known allergies.

Refunds at a glance

Refused the parcel at delivery?

  • Prepaid orders: We refund the order value minus β‚Ή300 for shipping and return charges. You'll get it within 7 working days of the parcel reaching our warehouse.

  • COD orders: No refund.

Order not shipped or cancelled?

You don't need to return anything. We'll refund you within 7 days of your request.

  • We can't deliver to your pin code: Full refund

  • We couldn't ship your order within 15 business days: Full refund

  • We cancelled your order because of an error on our side: Full refund

  • You cancelled within 24 hours, before we processed/shipped the order: Full refund

  • You were charged twice for one order: The extra charge, refunded in full

Something wrong with your order?

Email us within 2 days of delivery (see How to request a return below). We'll refund you within 7 working days of the product reaching our warehouse.

  • Wrong product received: Full refund

  • Product past its expiry date: Full refund

  • Product damaged, broken, leaking or tampered with, or outer package damaged: Order value minus β‚Ή300 shipping (Processed only with an unboxing video)

Circumstances Not Eligible for Return or Refund

Returns, refunds and exchanges will not be accepted in the following circumstances:

  • You changed your mind after purchase.

  • You refused to accept the parcel at the time of delivery.

  • The product has been opened, used or partially consumed.

  • The product has been damaged or tampered with after delivery.

  • The request relates to personal preference regarding taste, texture, colour or fragrance.

  • The customer experiences an allergy, adverse reaction or sensitivity to the product.

  • Delivery has been delayed by the courier partner after the order has been dispatched timely from our warehouse.

  • The order has been returned to us owing to an incorrect shipping address provided by the customer.

How to request a return

  1. Email hello@revny.in within 2 days of delivery.

  2. Include your order ID, your name, the item(s) you're returning and the reason.

  3. Attach photos of the product and packaging, plus your unboxing video.

Please record an unboxing video every time you open an order. We need it to check any return. We can't process refund requests that are missing these details or sent after 2 working days.

Return pickup

  • Once we get your request, we'll arrange a pickup within 1–2 days.

  • Pickup is available for most pin codes. If it isn't available for yours, please send the product back yourself with a reliable courier. You'll pay the courier cost.

  • Send the product back unused and in the condition you received it.

How we pay refunds

  • Prepaid orders: We send the money back to your original payment method (card, bank account, wallet, etc.).

  • COD orders: We send the money to a bank account or UPI ID you share with us. The COD fee can't be refunded, because it covers shipping charges.

Cancellations

  • To cancel, email hello@revny.in within 24 hours of placing your order. Include your order ID and the reason. If we haven't processed the order yet, you'll get a full refund.

  • Once an order has been processed or shipped, it can't be cancelled. You can refuse the parcel at delivery instead (see Refused the parcel at delivery?).

Need help?

  • Email: hello@revny.inΒ 

  • Phone: +91 90777 04000

  • Hours: 10:00 AM – 7:00 PM, Monday to Friday

Β